Privacy Policy

Introduction

Hampton Inn Marshalltown ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hamptoniowa.site or stay at our hotel property.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit a booking inquiry through our website
• Complete a contact form
• Make a reservation at our hotel
• Communicate with us via email, phone, or in person

This information may include:

• Identification Information: Full name, date of birth
• Contact Information: Email address, phone number, mailing address
• Reservation Details: Check-in/check-out dates, number of guests, room preferences, special requests
• Payment Information: Credit card number, billing address (for confirmed reservations)
• Communication Content: Messages you send us, feedback, complaints

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: Device type, operating system, browser type and version
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Technical Data: IP address, browser language, access times

Information from Third Parties

We may receive information about you from:

• Hilton's central reservation system
• Third-party booking platforms (Expedia, Booking.com, etc.)
• Travel agents and corporate booking systems

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

• Process booking inquiries and reservations
• Check you in and out of the hotel
• Process payments and issue receipts
• Communicate with you about your reservation
• Respond to your inquiries and requests

To Improve Our Services

• Analyze website usage to improve user experience
• Understand guest preferences and needs
• Develop new services and amenities
• Monitor and improve service quality

For Legal and Security Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Prevent fraud and ensure security
• Respond to legal requests

For Marketing (With Your Consent)

• Send promotional emails about special offers
• Personalize your experience on our website
• Display relevant advertisements

Who Has Access to Your Information

Internal Access

Your personal information is accessible to:

• Hotel staff who need the information to perform their job duties
• Management for quality assurance and service improvement
• IT personnel for system maintenance and security

Third-Party Service Providers

We share your information with third parties who perform services on our behalf:

• FormSubmit: Processes form submissions from our website
• Hilton Worldwide: For reservations made through Hilton channels
• Payment Processors: To process credit card transactions
• Email Service Providers: To send confirmation and marketing emails
• Analytics Providers: To analyze website traffic (e.g., Google Analytics)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, privacy, safety, or property
• Enforce our agreements
• Respond to an emergency

Business Transfers

If our business is sold, merged, or otherwise transferred, your information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage of personal information
• Access controls limiting who can view your data
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Guest records are typically retained for at least 7 years to comply with tax and legal requirements. Website analytics data is generally retained for 2 years.

Your Rights and Choices

Access and Portability

You have the right to request a copy of the personal information we hold about you. To make such a request, please contact us using the information provided below.

Correction

You may request that we correct inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain exceptions such as:

• Legal retention requirements
• Ongoing business needs
• Active disputes or claims

To request deletion of your data, please contact us at contact@hamptoniowa.site with the subject line "Data Deletion Request."

Opt-Out of Marketing

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at contact@hamptoniowa.site
• Calling us at +1 971 495 7712

Cookies Preferences

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. See our Cookie Policy for more information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information remains protected in accordance with this privacy policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

For data protection inquiries, please include "Privacy Request" in your email subject line.